Set your country first
Open your profile and set the country where you are based. Comfluma uses that country, not a guess from your phone number or your bank. Funding stays blocked until the payer has a country. When the payer is in a Stripe payout country, it also stays blocked until every creator on the campaign has one. Use your real country. Choosing another country breaks the payment rules in the Terms.Which countries use Stripe
A payment is held with Stripe only when both profile countries are in this list: United States, Canada, United Kingdom, Austria, Belgium, Bulgaria, Croatia, Cyprus, Czech Republic, Denmark, Estonia, Finland, France, Germany, Greece, Hungary, Ireland, Italy, Latvia, Lithuania, Luxembourg, Malta, Netherlands, Norway, Poland, Portugal, Romania, Slovakia, Slovenia, Spain, Sweden, Switzerland, and Liechtenstein. Every other country is paid directly. That includes North Macedonia, Albania, Serbia, Bosnia and Herzegovina, Kosovo, Montenegro, and Iceland. Iceland is in the EEA and is still paid directly. The list is the one Comfluma uses for Stripe cross-border payouts. Stripe can open accounts in more countries than this. Those extra countries are still paid directly on Comfluma.Paid through Comfluma
Use this path when both countries are in the list above.1
Creator sets up payouts
Open Payout account from the account menu and finish Stripe’s identity and bank checks. Do this before the payment is released. The company can fund the campaign before that setup is finished, but Stripe cannot send the money until it is.
2
Company funds the campaign
On the Payment tab, pay with Stripe Checkout. The charge is each creator’s agreed amount plus the platform fee shown on the campaign. The fee is on top. The creator’s agreed amount is not reduced to pay it.
3
The money is released
Stripe sends the creator the full agreed amount when the company approves payment, or on the automatic release date shown on the campaign. That date is 14 days after the work was submitted, once every deliverable still owed is submitted or approved and at least one is still waiting for review.
Paid directly
Use this path when the company, the creator, or both are outside the list. The creator does not create a Stripe payout account. The campaign shows Paid directly.1
Company pays the fee in Comfluma
On the Payment tab, Stripe Checkout charges only the platform fee for the creators who are paid directly. The agreed amount is not part of that charge.
2
Company pays the creator outside Comfluma
Send the agreed amount the way you both agreed. Comfluma does not hold that money, does not see the bank details, and does not check that the transfer happened.
3
Both confirm it in the campaign
The company chooses Mark as sent. The creator then chooses Confirm received. Those two confirmations are the record. They state what each side says. They are not proof that the money moved.